Comcast Admits it, finally!

I asked the supervisor’s permission to record the call, but she didn’t give permission so I can only tell you this. After over a year of denying that they limit my bandwidth, I finally had an admission from a Comcast supervisor today that there is a download cap. The limit is 384 GB per month for everyone. After that point, your connection gets slower. If you have home networking, they can’t see how much you have used, only a technician can do that by connecting to the box in your home. The technician can also attempt to reset this. It resets at the beginning of every month, so if you are limited for that reason, your speed should increase again at the start of every month. Here it is, the 24th of April and my connection keeps slowing down. (Actually it seems to have been reset this morning.) If you download a lot of large files like recorded TV shows or software, this may be happening to you.

UPDATE: A new person at Comcast says they don’t limit bandwidth, that the previous person gave me some wrong information. He thinks it could be a virus or spyware which causes my modem/gateway to become out of sync with Comcast’s node. He was not able to explain what “out of sync” means in technical terms, or how it is any different from bandwidth throttling. A hard line reset (different from unplugging the modem/gateway and plugging it back in) fixes the problem every time, but it slows down again within 30 min. Another hard line reset by the technician on the phone speeds it up again. The tech is stumped. I think the first tech was right, that there is a limit and that we’ve hit it, and he just doesn’t know it.